Customer Support Agent (Indonesia)

Customer Support Agent (Indonesia)

Remote, Indonesia | Full-time


  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
  • Identify customers’ needs to achieve customer satisfaction;
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.


  • Ability to communicate in English, Indonesian;
  • Computer literacy;
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner;
  • Strong interpersonal skills;
  • High level of professionalism;
  • Attention to detail and punctuality;
  • Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
  • Stable internet connection;
  • Own workplace.

We offer

  • Working for a dynamically growing company;
  • Challenging but exciting tasks with our own product;
  • Trainee period is provided;
  • Competitive salary;
  • Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
  • Remote work.

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