Сustomer Support Specialist – Japanese Speaker
East Asia | Full-time
Responsibilities
- Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
- Effectively analyze customer data to provide appropriate recommendations and resolve issues
- Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
- Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
- Build rapport with clients and effectively manage conflicts or misunderstandings
- Contribute to team efforts by achieving related results as needed
- Commit to meeting quality standards when handling customer inquiries
Requirements
- Basic knowledge of working with Google Workspace (Drive, Sheets, Docs)
- Experience in resolving complex issues
- Experience in communicating with upset or angry clients
- Basic understanding of empathy and its role in customer service
- Ability to identify weak points in the customer service process
- Familiarity with best customer service practices
- Proficiency in spoken and written Japanese and English
- Strong interpersonal and communication skills
- High level of professionalism
- Strong attention to detail and punctuality
- Ownership of a personal laptop (Windows with a minimum of 8GB RAM or Apple Mac model 2015 or newer)
- Stable internet connection
We offer
- 15 paid vacation days per year
- 10 paid sick leave days per year
- 10 days Public holidays
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)