Performance Manager
Malaysia | Full-time
Responsibilities
- Overseeing the CRM system, ensuring that leads, clients, and partners are accurately assigned and unassigned to relevant team members in the Sales, Key Account Client, and Key Account Partners teams
- Developing and implementing CRM processes and procedures that align with company objectives and industry best practices
- Generating regular reports and providing analytics on the performance of the Business Development Department, including lead generation, trading volume generated, conversion rates, and client/partner retention
- Acting as the primary point of contact for CRM system support, troubleshooting, and maintenance, coordinating with IT and other relevant departments as needed
- Ensuring the accuracy and relevance of Tableau reports by regularly updating data, implementing quality control measures, and addressing any discrepancies or inconsistencies
- Collaborating with the Operations Manager and other stakeholders to establish and maintain performance benchmarks and KPIs for the Business Development Department
- Providing training and support to team members on the effective use of the CRM system, Backend, Tableau, and other tools necessary for their roles
- Participating in the development and implementation of continuous improvement initiatives to enhance the overall efficiency and effectiveness of the Business Development Department
- Staying up-to-date on industry trends and best practices in CRM management, analytics, and business development to ensure the company remains competitive and continues to provide exceptional service to clients/partners
- Performing any other duties and responsibilities as assigned by the Operations Manager
Requirements
- Experience with CRM systems
- Experience with Google Workspace or Microsoft
- Experience with Tableau, Power BI or other BI systems
- Good Math skills
- Analytical mindset
- Experience with Sales Department, pipelines and workflow
- Experience with CRM Dynamics 365 or others
- English and Mandarin languages
We offer
- Experience a dynamic and engaging work environment
- Competitive compensation
- Corporate laptop
- Annual leave: 16 days
- Sick leave: 14 days
- Public holidays: 11 days
- Regular teambuildings
- Professional education
- Compensation of foreign languages courses
- Medical insurance
- Dental expenses reimbursement
- Parking and commuting reimbursement