Customer Support Agent (Indonesia)
Remote, Indonesia | Full-time
Responsibilities
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
- Identify customers’ needs to achieve customer satisfaction
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist
Requirements
- Ability to communicate in English, Indonesian
- Computer literacy
- Able to identify ways of solving the problem and present the solution in a verbal and written manner
- Strong interpersonal skills
- High level of professionalism
- Attention to detail and punctuality
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year
- Stable internet connection
- Own workplace
We offer
- Working for a dynamically growing company
- Challenging but exciting tasks with our own product
- Trainee period
- 8 shifts of annual leave per year
- 8 shifts of sick leave per year
- Working on a shift schedule (day and night shifts)
- Opportunity to work remotely
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)