Customer Support Agent (Indonesia)

Customer Support Agent (Indonesia)

Remote, Indonesia | Full-time

Responsibilities

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
  • Identify customers’ needs to achieve customer satisfaction
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

Requirements

  • Ability to communicate in English, Indonesian
  • Computer literacy
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year
  • Stable internet connection
  • Own workplace

We offer

  • Working for a dynamically growing company
  • Challenging but exciting tasks with our own product
  • Trainee period
  • 8 shifts of annual leave per year
  • 8 shifts of sick leave per year
  • Working on a shift schedule (day and night shifts)
  • Opportunity to work remotely
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear and related expenses)

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