Training and Quality Control Specialist - JustMarkets Tech

Develop and deliver training programs tailored to address team challenges, improve customer interaction techniques, and onboard new hires effectively
Monitor and evaluate interactions across various communication channels, including calls, chats, and emails, to ensure professionalism, adherence to quality standards, and compliance with company policies
Deliver constructive feedback and coaching to team members, highlighting areas for improvement to drive team growth and morale
Assess and analyze processes, providing actionable recommendations for improvement
Utilize statistical analysis tools to evaluate data, identify quality control issues, and uncover performance trends for strategic improvements

Minimum of 1 year in a similar Training and Quality Control Specialist role, preferably within a business development or customer service environment
Proven ability to develop and implement quality control standards that drive performance and service excellence
Experience in creating and delivering engaging, impactful training programs for diverse audiences
Strong analytical skills to interpret performance data, generate insights, and provide actionable recommendations
Ability to maintain clear, professional communication across teams and stakeholders
Expertise in identifying and implementing workflow improvements to enhance operational efficiency
Proficiency in updating and maintaining training materials to reflect changes in processes or best practices
Proficiency in English and Ukrainian/Russian language is required

21 paid vacation days per year
10 paid sick leave days per year
Public holidays according to the Cyprus Public Holiday list
Medical insurance
Extensive relocation package
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)
Challenging, fast-moving, and unique tasks in the FinTech field with our product